Legacy items Legacy items
Pertains to customers that are existing re-contract with us
Down Load Rates
Upload Speeds
* The download that is advertised upload speeds for the Virgin fiber packages are calculated by firmly taking the median average, or perhaps the mid-point involving the fastest and slowest rates for every single package at top times (8-10pm), every month. This might be in line because of the Advertising guidelines Authority’s (ASA) guidance.
** The expected rate range is the standard down load and upload rate that one could expect at top times (8-10pm, Monday-Sunday). This is certainly in accordance with Ofcom’s guidance.
Our broadband speeds explained
We realize your requirement for rate, which is the reason why we seek to deliver ultrafast speeds it is possible to count on. We’ve assembled most of the facts, numbers and FAQs to back up our claims to help you see precisely what you’re getting.
Our believed broadband rates
In order to make our broadband speeds magnificent, we’ve set them down in a table that is handy. These projected rates affect all new clients whom buy our broadband services, also to current clients whom change their broadband services.
Down Load Rates
Upload Speeds
* The download that is advertised upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or even the mid-point involving the quickest and slowest rates for every single package at top times (8-10pm), every month. This will be in line utilizing the Advertising guidelines Authority’s (ASA) guidance.
** The expected rate range is the conventional down load and upload rate that one could expect at peak times (8-10pm, Monday-Sunday). It is in accordance with Ofcom’s guidance.
Our advertised speeds
The download that is advertised upload speeds for the broadband packages are typical rates, determined if you take the mid-point amongst the quickest and slowest speeds for every package at top times (8-10pm). We’ve done this based on the Advertising guidelines Authority’s (ASA) guidance.
They’re not guaranteed as these are average speeds.
Generally available rate range
The speed that isвЂnormally available’ is the down load and upload speed you could expect your Virgin Media Hub to find peak times (8-10pm, Monday-Sunday). This really is consistent with Ofcom’s Voluntary Code of Practice for Better Broadband Speed Ideas, which we’ve finalized as much as.
The info for our advertised and generally available rates originates from a measurement that is broadband consists of our genuine clients disseminate across our system. Running on SamKnows, we operate an incredible number of tests a to understand how our broadband is performing month.
Items that may impact broadband rates
The speed that is actual encounter may be less than believed. Broadband rates might be impacted by things we can’t control – like the utilization of WiFi, the product you’re utilizing, the wiring in your building therefore the wide range of users online and accessing a website that is particular. Additionally, at top times, high use e.g. during major sports, could cause congestion.
Our download speed that is minimum guarantee
The particular rate of one’s solution can vary, but also for new clients and current customers whom change their broadband services, we now supply a download that is minimum guarantee to your Virgin Media Hub. This can be 50% of this speed that is advertised your broadband solution in the date you put your purchase.
Our present advertised rates are placed in the table above. You’ll need certainly to maintain your Hub plugged in and started up for all of us to have speed information from this. The minimal download rate guarantee will not connect with outages.
The ability to end your agreement
If the download speeds to your Virgin Media Hub falls below our minimal download rate guarantee for three consecutive times (constantly or intermittently) and we’re not able to repair the problem within thirty days, perhaps you are in a position to leave your agreement without spending a very early disconnection cost. That applies to new clients, or current clients whom change their broadband services.
Traffic Management
We don’t usage traffic administration, meaning you can easily download and upload just as much you down as you like without traffic management slowing. The exclusion for this is for clients which have decided to a restriction to their broadband usage.
We do have other traffic that is reasonable measures across our community so that you can fulfill our appropriate responsibilities, take care of the integrity and protection of our systems, offer you parental settings and supply you because of the solutions you’ve asked us to.
To get more information on our traffic management as well as other reasonable traffic administration measures.
Speed you can easily depend on
Great experiences that are internet go you, but only if your connection is really great. Our cable’s thicker copper core along with quality insulation permits us to deliver average speeds of 516Mbps on our top tier that is widely available M500.
We payday loans online with no credit check Mississippi have the whole community to your house which means that we are able to assess the dependability of the connection from starting to end – including your Virgin Media Hub.
Take a look at our handy table below to observe dependable our whole system was.
Time frame
Reliability
Important broadband
Crucial broadband is present to customers that are existing receipt of Universal Credit. To learn more, including how exactly to use.
Down Load Rates
Upload Speeds
* The download that is advertised upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or the mid-point involving the quickest and slowest rates for every package at top times (8-10pm), every month. This really is in line with all the Advertising guidelines Authority’s (ASA) guidance.
** The expected speed range is the conventional down load and upload rate that one could expect at top times (8-10pm, Monday-Sunday). It is in accordance with Ofcom’s guidance.
Legacy items Legacy services and products
Relates to current customers who re-contract with us
Down Load Speeds
Upload Speeds
* The download that is advertised upload speeds for the Virgin fiber packages are calculated if you take the median average, or the mid-point amongst the quickest and slowest rates for every package at top times (8-10pm), every month. This can be in line because of the Advertising guidelines Authority’s (ASA) guidance.
** The expected rate range is the conventional down load and upload rate that you may expect at top times (8-10pm, Monday-Sunday). This really is consistent with Ofcom’s guidance.